Name: The Advice That Guided Marriott's CEO Through Crisis and Grief
Uploaded: 2026-07-29T11:00:00Z
Duration: 2 min 3 s
Description: Marriott International CEO Anthony Capuano reflects on taking the helm of the hospitality giant in 2021 following the death of his predecessor, Arne Sorenson. He shares the advice he received from J.W. 'Bill' Marriott Jr. about balancing personal grief with the responsibility of guiding 600,000 employees through the Covid-19 pandemic.

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Marriott International CEO Anthony Capuano reflects on taking the helm of the hospitality giant in 2021 following the death of his predecessor, Arne Sorenson. He shares the advice he received from J.W. 'Bill' Marriott Jr. about balancing personal grief with the responsibility of guiding 600,000 employees through the Covid-19 pandemic. Photo: Maurizio Martorana for The Wall Street Journal

https://m.wsj.net/video/20260727/19e0ea2e-dba0-47fb-947e-40226aa72218/1/hls/manifest-hd-wifi.m3u8

Marriott International CEO Anthony Capuano reflects on taking the helm of the hospitality giant in 2021 following the death of his predecessor, Arne Sorenson. He shares the advice he received from J.W. 'Bill' Marriott Jr. about balancing personal grief with the responsibility of guiding 600,000 employees through the Covid-19 pandemic.

The Advice That Guided Marriott's CEO Through Crisis and Grief

The other tragedy was your CEO, Arne Sorenson, was suffering severe cancer and died.

Correct.

Incredibly sad, a great man, a great leader. So what was it like taking over in February of 2021 under those circumstances? And what was your theory of the case? What did you think your job was?

Yeah, well, my friends at "The Wall Street Journal" didn't make it easier. They published an article the day of my appointment with a sentence that said, "Capuano takes on the hardest job in American business." So if I wasn't nervous before that was-

I'm sorry, I wasn't responsible for that.

I know you aren't. Maybe the way I would describe it, I was appointed on a Sunday night. Bill Marriott called to tell me the board had selected me as, by the way, only the fourth CEO the company's had in a hundred years. And as he often does in his sort of simple but very wise way, he really gave me clarity of purpose. And what he said was, "Nobody wishes more than me that I could hit the pause button, get the world to stop spinning for a bit, so we could properly mourn our friend, Arne." He said, "And you're going to have to figure out in a very personal way how to manage through that grief." He said, "But you're going to have to compartmentalize it because whether you like it or not, tomorrow morning 600,000 people are going to wake up, they're going to put on a Marriott name badge, and they're going to expect you to lead them through what is, by a wide margin, the most significant crisis our company and our, and the travel vertical has ever faced." And in a lot of ways, he gave me this gift because I didn't have time to be nervous about the enormity of the task I was taking on. I did try the best that I could to compartmentalize the grief over somebody that was a dear friend, a mentor, a generational talent, in terms of leadership, that I'd worked with for 25 years, and to just focus on the task at hand.

The WSJ Leadership Institute Presents: Leaders. A new podcast series bringing you revealing conversations with top executives shaping business today. Hosted by Alan Murray, president of the WSJ Leadership Institute, the series goes beyond headlines to explore how leadership really works in times of upheaval, transformation, and uncertainty. Our first episode was released Monday, Sept. 22, at 5:00 a.m. ET, with new episodes every other Monday.