Name: Why Zoom’s CEO Is Using an AI ‘Digital Twin’ for Earnings Calls
Uploaded: 2026-04-08T11:00:00Z
Duration: 1 min 53 s
Description: When Zoom CEO Eric Yuan proposed using an AI “digital twin” for the company’s earnings call, CFO Michelle Chang was skeptical. The executives discuss the strategy behind the avatar and how delegating scripted remarks allows leadership to focus on live Q&A and human interaction.

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When Zoom CEO Eric Yuan proposed using an AI “digital twin” for the company’s earnings call, CFO Michelle Chang was skeptical. The executives discuss the strategy behind the avatar and how delegating scripted remarks allows leadership to focus on live Q&A and human interaction. Photo: Nikki Ritcher for the WSJ Leadership Institute

https://m.wsj.net/video/20260403/d7c56671-b5f5-4f76-9d27-47fda7f6d6fd/1/hls/manifest-hd-wifi.m3u8

When Zoom CEO Eric Yuan proposed using an AI “digital twin” for the company’s earnings call, CFO Michelle Chang was skeptical. The executives discuss the strategy behind the avatar and how delegating scripted remarks allows leadership to focus on live Q&A and human interaction.

Why Zoom’s CEO Is Using an AI ‘Digital Twin’ for Earnings Calls

Have to start with something I only learned recently, which is that you had your digital twin, your AI digital twin, do an earnings call instead of you?

Eric: That's right.

Anybody else seen that before? Any of you have digital twins?

Prepared remarks only. I felt compelled to-

I wish my digital twin can join today's session. I can stay at home, so.

Yeah.

Well, we're very happy to have you here in person.

Yes.

But why did you do that?

Actually, literally it did save me a lot of time. Remember, since we became a public company in 2019, every time during the quarter earning call, guess what? I needed to either record a script or read a script. I hated that. I do not like it. And later on, we levered our AI technology. For now, I can tell you, I truly enjoy our quarter earning call. I just joined our earning call for-

You just listened?

No. For live Q&A. And Michelle, she's going do a talk and drive the whole session. I joined for live Q&A.

So it didn't answer any questions though? It could've. It could've answered questions.

Yeah. Live Q&A for questions, but a screen part, right? I can leverage the Zoom, you know, video clips, right, to play around my video clip.

Michelle, did he ask you about whether this was a good idea before he decided?

He did. He told me. And I have to say, I was a little skeptical, but I actually think it's-

Eric: As always.

I know. We have that dynamic. But yeah, it was a good choice actually. It was a fun way to get the message of our product out. And, you know, look, it strikes that right balance that I think we've been talking about, about like the in person, the Q&A that really matters, is still human-to-human dialogue, and the other is-

Does he ever send his digital twin in to meet with you for a meeting?

If he has, I haven't figured it out yet.

The WSJ Leadership Institute Presents: Leaders. A new podcast series bringing you revealing conversations with top executives shaping business today. Hosted by Alan Murray, president of the WSJ Leadership Institute, the series goes beyond headlines to explore how leadership really works in times of upheaval, transformation, and uncertainty. Our first episode was released Monday, Sept. 22, at 5:00 a.m. ET, with new episodes every other Monday.